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Claim Information

We're here to ensure that your claim is managed smoothly and with attention to detail.

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Submit a claim

Please have the following information available when reporting a claim:

  • Your name, phone number and e-mail address

  • Your policy number (if available)

  • The type of loss you are reporting

  • The date and time the incident occurred

  • The location the loss occurred

  • A description of the loss

To report an insurance claim, please one of these numbers:

What steps should you follow after submitting your claim?

  • Protect yourself from further damage by making temporary repairs as necessary. Keep your receipts.

  • Please contact the police regarding burglaries, theft, or crime related damage. Make a note of your report number.

  • Do not dispose of any damaged property.

  • Take pictures or videos, if possible, to capture the damage

  • Keep any receipts for temporary repairs, additional living expenses or other claims related costs.

Claim Process

Claim Opened

You can report your claim online, via phone, or through your broker. We'll ensure your well-being and gather necessary details about the incident.

Adjuster Assigned

Your claim is assigned to a dedicated adjuster who will assess the cause and extent of loss or damage, and outline the subsequent steps

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    Helpful Information For Specific Damages

    • Water Damage

      If you discover a water leak, act promptly to stop it if it's safe to do so. If needed, reach out to a plumber or another expert for assistance. In case the leak originates from roof damage, get in touch with a contractor who can provide tarping services. Clean up any standing water or damp carpets, and consider hiring a professional cleaning service if necessary. It's crucial for your insurance claim professional to assess the cause of the damage, so if possible, keep any pipes, hoses, or parts related to the leak or take photographs if retaining them isn't feasible. In situations where a pipe bursts due to freezing temperatures or if cold weather is expected, take preventive measures to mitigate freeze damage. This can involve shutting off the water source to the affected pipe or raising the room temperature by opening cupboard doors and using a space heater.

    • Wind Damage

      Wind damage occurs due to strong winds from storms, hurricanes, or tornadoes, leading to physical damage to buildings and property.Wind can cause damage to various parts of a house, particularly those areas that are more exposed or vulnerable to the elements.
      To minimize the risk of wind damage to your home, here are several effective preventative measures you can take:

      • Check for loose or damaged shingles and tiles, and repair or replace them as necessary.

      • Regularly trim trees and remove dead or weak branches that could break off and cause damage during a storm.

      • Fasten patio furniture, grills, and other outdoor items to prevent them from becoming wind-borne projectiles.

      • Consider upgrading to windows that can withstand high winds and impacts from debris.

      • Schedule regular inspections by professionals to assess and repair any potential weak points in your home’s structure

      By implementing these measures, homeowners can significantly reduce the risk of wind damage and better protect their property during severe weather events.

    • Earthquake Damage

      efers to the physical harm and destruction caused by the shaking and ground displacement during an earthquake. The extent and nature of the damage depend on several factors, including the earthquake's magnitude, depth, distance from the epicenter, and local building practices.
      To minimize the risk of earthquake damage to your home, consider the following preventative measures:

      • Ensure that your home is firmly anchored to its foundation. Bolting the house to the foundation can prevent it from sliding off during an earthquake.

      • Secure the roof to the walls using metal brackets.

      • Anchor heavy furniture, such as bookcases and cabinets, to the walls.

      • Learn how to shut off gas, water, and electricity in case of an emergency.

      • Schedule regular maintenance checks to ensure all safety measures are intact.

      Implementing these measures can significantly reduce the risk of earthquake damage and increase the safety of your home and family.

    We are available to assist you

    Our claims line:

    (855) 316-3237