Claim Information
We're here to ensure that your claim is managed smoothly and with attention to detail.
Submit a claim
While no organization or individual anticipates a loss, the manner in which a claim is managed is the ultimate test of an insurance provider's reliability. At BlueCouch Insurance, we are committed to making the claims process as seamless, transparent, and supportive as possible.
Proactive Loss Prevention
We believe that the best outcome is avoiding a loss altogether. Our emphasis on risk prevention is rooted in the understanding that the disruption caused by an incident—regardless of the quality of the resulting settlement—can have lasting impacts. Our proactive services include comprehensive risk consulting and tailored loss prevention strategies to help reduce exposures and safeguard operations.
Comprehensive Claims Support
In the event of a claim, our role extends beyond simple coordination. We act as your dedicated advocate throughout the process to ensure fair and timely resolution. Our claims management services include:
Advocating on your behalf in disputes with insurers
Monitoring and reporting the status of ongoing claims
Participating in claim review meetings
Overseeing and performing audit functions
Conducting in-depth analysis of complex or large-scale claims
Educating your team on claims procedures and reporting requirements
Advising on the resolution of coverage concerns and disputed or denied claims
To report a claim or inquire further about our claims services, please contact us at:
- support@bluecouchinsurance.com
- 1-855-316-3237
Available 24/7
Guidance for Specific Claim Types
Property Claims
Take prompt action to limit additional damage and reduce potential loss wherever possible.Liability Claims
Avoid admitting liability; instead, record all key facts, circumstances, and supporting evidence.
What steps should you follow after submitting your claim?
Protect yourself from further damage by making temporary repairs as necessary. Keep your receipts.
Please contact the police regarding burglaries, theft, or crime related damage. Make a note of your report number.
Do not dispose of any damaged property.
Take pictures or videos, if possible, to capture the damage
Keep any receipts for temporary repairs, additional living expenses or other claims related costs.
Claim Process
Claim Opened
You can report your claim online, via phone, or through your broker. We'll ensure your well-being and gather necessary details about the incident.
Adjuster Assigned
Your claim is assigned to a dedicated adjuster who will assess the cause and extent of loss or damage, and outline the subsequent steps
That’s What our Clients Say
Why Canadians Choose BlueCouch
Peyman Gazor
Had a great experience with the Bluecouch team. Was able to secure a very competitively priced home owner’s insurance. The process from start to finish was seamless.
Sarv Jahankhani
Highly recommend. Simple and transparent process to get a quote and coverage for our home insurance from a very reliable insurance company. It took 5 minutes to get coverage and there was a lot support for when I had specific questions.
Farouk Esmail
I switched over to purchasing home insurance online. I was amazed with how easy it was on BlueCouch. The rate I got was also lower than what I normally pay.
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Helpful Information For Specific Damages
Water Damage
If you discover a water leak, act promptly to stop it if it's safe to do so. If needed, reach out to a plumber or another expert for assistance. In case the leak originates from roof damage, get in touch with a contractor who can provide tarping services. Clean up any standing water or damp carpets, and consider hiring a professional cleaning service if necessary. It's crucial for your insurance claim professional to assess the cause of the damage, so if possible, keep any pipes, hoses, or parts related to the leak or take photographs if retaining them isn't feasible. In situations where a pipe bursts due to freezing temperatures or if cold weather is expected, take preventive measures to mitigate freeze damage. This can involve shutting off the water source to the affected pipe or raising the room temperature by opening cupboard doors and using a space heater.
Wind Damage
Wind damage occurs due to strong winds from storms, hurricanes, or tornadoes, leading to physical damage to buildings and property.Wind can cause damage to various parts of a house, particularly those areas that are more exposed or vulnerable to the elements.
To minimize the risk of wind damage to your home, here are several effective preventative measures you can take:Check for loose or damaged shingles and tiles, and repair or replace them as necessary.
Regularly trim trees and remove dead or weak branches that could break off and cause damage during a storm.
Fasten patio furniture, grills, and other outdoor items to prevent them from becoming wind-borne projectiles.
Consider upgrading to windows that can withstand high winds and impacts from debris.
Schedule regular inspections by professionals to assess and repair any potential weak points in your home's structure
By implementing these measures, homeowners can significantly reduce the risk of wind damage and better protect their property during severe weather events.
Earthquake Damage
efers to the physical harm and destruction caused by the shaking and ground displacement during an earthquake. The extent and nature of the damage depend on several factors, including the earthquake's magnitude, depth, distance from the epicenter, and local building practices.
To minimize the risk of earthquake damage to your home, consider the following preventative measures:Ensure that your home is firmly anchored to its foundation. Bolting the house to the foundation can prevent it from sliding off during an earthquake.
Secure the roof to the walls using metal brackets.
Anchor heavy furniture, such as bookcases and cabinets, to the walls.
Learn how to shut off gas, water, and electricity in case of an emergency.
Schedule regular maintenance checks to ensure all safety measures are intact.
Implementing these measures can significantly reduce the risk of earthquake damage and increase the safety of your home and family.